At the moment we only ship to Norway, Denmark and Sweden — but stay tuned.
Regrets and handling of returns
According to the Cancellation Act, you have the right to cancel your purchase. The right requires that you within 14 days of receiving the goods, give notice of cancellation if you regret your purchase. The package should then be returned within 14 days of receiving them. When returning a purchase, the goods must be in the same state as when you received it.
Regarding returns, the seller and buyer have the following duties following the Cancellation Act. If you have not received a regret form with your order confirmation, this can be downloaded here:
For the return to be valid, the product must be returned in the same state as received. The returned product must be clean and unused, and in the original packaging without visible signs of damage to the packaging and/or product. Please be careful with packing the item. Use the original packaging as well as the protective transport packaging.
If you use or inspect the item(s) in a way that goes beyond what is required to determine the type, ability and function of the product, and this action leads to the item depreciating in value, we are entitled to subtract an equivalent amount from the purchase price.
Item ok + original packaging ok = no subtraction
Item ok + original packaging not ok = 20 % subtract for deterioration
Item not ok + original packaging ok = minimum 50 % subtract for actual deterioration after assessment of damage
Item not ok + original packaging not ok = minimum 50 % subtract for actual deterioration after assessment of damage
When returning in item, or parts thereof, the customer is responsible for arranging and covering the cost of return. This also include potential insurance of the goods under transport. As customer it is your responsibility to ensure the item is returned in the same state you received it. Northern refunds the respective amount based on the returned amount of the sales price.
Details regarding cancellation of purchases are described in the Cancellation Form. The Cancellation Act is only valid for private purchases.